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AI-powered Customer Feedback Sentiment Analyzer & Alert Bot using n8n
An automated AI workflow built in n8n that analyzes customer feedback sentiment in real time, routes actionable insights, and triggers instant alerts for negative feedback!
💡 The Problem
Businesses receive feedback across multiple channels, but manually reading, categorizing, and prioritizing urgent complaints takes too much time. Urgent negative feedback often gets lost or responded to late.
✅ What It Does
Automated Data Ingestion: Collects customer feedback instantly via Webhooks or Forms.
Sentiment & Intent Analysis: Uses AI (Gemini / LLM) to evaluate sentiment (Positive, Neutral, Negative) and extract key topics.
Smart Routing & Alerts: Automatically sends real-time alerts (Slack, Telegram, or Email) to support teams when negative sentiment is detected.
Data Logging: Logs structured sentiment metrics directly to Google Sheets or Supabase for analytics.
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